Click each category to see some common questions and answers about the College Study
Payment Related
Why haven't I received an Amazon gift card?
- The payment schedule works like this - The first time you take a "Daily Survey" is day 1 of your participation. On day 7, our system will check to see if you have completed 1 weekly survey, if you have, you will get your first Amazon gift card. On day 21, our system will check again to see if you have completed a total of 2 weekly surveys. Our system runs this check about every 6 hours. If you know it has been 7 days (or 21) and you know you did the daily survey but you still have not gotten your gift card, you should complete another daily survey. They time periods are measured between your first survey and your most recent survey.
- If you are sure you should have gotten paid but you have not, please email us at [email protected]
How do I redeem my Amazon gift card?
- Because we just give out gift card codes, you will need to go to Amazon.com and navigate to "Redeem Gift Card." You can copy and past the code into the text box there to apply the money to your account.
What are the payment amounts?
- There are a total of 3 payments.
Payment 1: $15
Payment 2: $15
Payment 3: $20
When do I fill out the payment authorization form?
- When you receive an amazon gift card code, you will also receive the link to the site with the payment authorization forms. That is when you should fill out your information and sent it back to [email protected]
- The payment schedule works like this - The first time you take a "Daily Survey" is day 1 of your participation. On day 7, our system will check to see if you have completed 1 weekly survey, if you have, you will get your first Amazon gift card. On day 21, our system will check again to see if you have completed a total of 2 weekly surveys. Our system runs this check about every 6 hours. If you know it has been 7 days (or 21) and you know you did the daily survey but you still have not gotten your gift card, you should complete another daily survey. They time periods are measured between your first survey and your most recent survey.
- If you are sure you should have gotten paid but you have not, please email us at [email protected]
How do I redeem my Amazon gift card?
- Because we just give out gift card codes, you will need to go to Amazon.com and navigate to "Redeem Gift Card." You can copy and past the code into the text box there to apply the money to your account.
What are the payment amounts?
- There are a total of 3 payments.
Payment 1: $15
Payment 2: $15
Payment 3: $20
When do I fill out the payment authorization form?
- When you receive an amazon gift card code, you will also receive the link to the site with the payment authorization forms. That is when you should fill out your information and sent it back to [email protected]
App glitches
My weekly survey is quitting halfway through filling it out?
- This is a huge bug we are working to fix. For now, to complete the weekly survey, you may want to go to dashboard.lamp.digital in your web browser and sign in with your same username and password. You will be able to access your account and the surveys. If you just want to wait a few days, we will have this fixed and running soon.
The feed is blank for me?
- :( This is an annoying bug, but it should not limit your participation. You can still access the surveys on the "Assess" tab. We are working to fix this.
The first question on the weekly survey is blank for me?
- Click on a random response and continue to the next question. You should be all set from there on out.
- This is a huge bug we are working to fix. For now, to complete the weekly survey, you may want to go to dashboard.lamp.digital in your web browser and sign in with your same username and password. You will be able to access your account and the surveys. If you just want to wait a few days, we will have this fixed and running soon.
The feed is blank for me?
- :( This is an annoying bug, but it should not limit your participation. You can still access the surveys on the "Assess" tab. We are working to fix this.
The first question on the weekly survey is blank for me?
- Click on a random response and continue to the next question. You should be all set from there on out.
study timeline
How long is the study?
- 28 days
When do I get paid?
- After 7 days ($15), after 21 days ($15), and again after 28 days ($20)
What counts as my first day?
- The first time you complete a daily survey the clock will start for you. That is your "Day 1."
What if I want to stop before the end?
- That is totally fine! Email us to let us know. We will delete your data and you can delete the app from your phone.
- 28 days
When do I get paid?
- After 7 days ($15), after 21 days ($15), and again after 28 days ($20)
What counts as my first day?
- The first time you complete a daily survey the clock will start for you. That is your "Day 1."
What if I want to stop before the end?
- That is totally fine! Email us to let us know. We will delete your data and you can delete the app from your phone.
Surveys
Does it matter what time of day I take the daily survey?
- Nope! Totally up to you, although the notification comes around 6pm EST.
Does it matter when I take the weekly survey?
- Nope! Just as long as you take it once within the first 7 days and once more within the first 21 days! You will get notifications for it on Sunday evenings though.
- Nope! Totally up to you, although the notification comes around 6pm EST.
Does it matter when I take the weekly survey?
- Nope! Just as long as you take it once within the first 7 days and once more within the first 21 days! You will get notifications for it on Sunday evenings though.
How can i contact the research team?
Email is the only way to reach us: [email protected]
Between December 23 - Jan 3 we will not be online as regularly. We will monitor the email account every other day to answer any pressing questions and address any problems.
Between December 23 - Jan 3 we will not be online as regularly. We will monitor the email account every other day to answer any pressing questions and address any problems.